About the Role
Akrimni Funeral Services is looking for a professional and well-organized Moderation & Call Center
Agent who can communicate with customers calmly and efficiently. The ideal candidate should be able
to handle inquiries professionally, provide fast responses, and convert customer interactions into
confirmed service requests while maintaining a respectful and supportive tone.
Key Responsibilities
- Answer incoming customer calls professionally and
respectfully
- Respond to messages and comments across all company
platforms
- Follow up on customer inquiries and convert them
into service requests
- Accurately record customer information and track
cases
- Coordinate with the operations team to ensure smooth
service delivery
- Maintain fast response times and high communication
standards
- Handle sensitive situations calmly and
professionally